Dawn Geda, Business and Practice Manager

Dawn Geda is a dedicated and skilled Practice Manager at Now Hear This®, where she has been an integral part of the audiology team since the business opened in January 2012. Alongside her role as a Licensed Audiology Assistant, Dawn brings over 35 years of experience in customer service, patient care advocacy, and business development. Her wealth of knowledge, technical expertise, and compassionate care significantly contribute to the clinic’s daily operations, positively impacting the lives of those with hearing challenges.

Originally from Michigan, Dawn’s educational journey encompasses a broad range of certifications, including legal, anatomical, radiographic, and audiology technician credentials. Her extensive experience in office administration and management, coupled with her passion for audiology, has made her a pivotal figure in the development, success, and growth of Now Hear This®. Under the mentorship of renowned audiologists and as one of the clinic’s first three employees, Dawn has played various key roles in shaping the clinic’s philosophy and approach to patient care.

At Now Hear This®, Dawn is pivotal in performing hearing aid clean and checks, repairs, and providing essential care and instruction for hearing aid devices. Her collaboration with audiologists ensures that every patient’s hearing health plan is meticulously followed, guaranteeing personalized and sensitive care.

Dawn is a staunch advocate for a patient-centered approach to audiology care, emphasizing clear communication and tailored support to help patients navigate their hearing health journey. Her commitment to continuous learning and staying updated with the latest advancements in hearing technology ensures that patients benefit from the most effective and innovative solutions available.

Away from Now Hear This®, Dawn relishes spending time in the mountains with her friends and family, exploring the southern states’ scenic hiking trails. A DIY enthusiast, she enjoys tackling projects in her Morrisville home and expanding her tool collection. Dawn’s interests also include kayaking, gardening, visiting public gardens, attending concerts, antiquing, and home décor, reflecting her love for the outdoors and creative pursuits.

Dawn looks forward to contributing to the growth of several Now Hear This® clinics in the near future and continuing to improve the quality of life for those experiencing hearing loss or impairment.

“Hello, my name is Dawn Geda. I am the practice manager at Now Hear This Audiology in Raleigh, North Carolina. I have been with the clinic since the beginning, so going on 11 years. I am originally from Ann Arbor, Michigan in a small community just outside of Ann Arbor called South Lyon, and I lived there most of my life until my family moved here in June of 2009. Before working in the medical field my job was in the legal field and that’s really what I went to school for. But once I moved to the Raleigh area I really wanted to look at different paths that could be offered to me here.

So I started interviewing and found out about this audiology practice and what made them different, and that was really intriguing to me. I loved the idea of working with the older and aging population and people with hearing loss. I am a very social person. I love people, I love working with people, I love helping people. And so, when I found out what this practice was about, I thought this could be a really good job for me. And I actually started out as a patient care coordinator, and I loved the job. The business took off, it did great. And you know, as life goes on you miss your grandparents, and I was really close to my grandparents, and that’s what I really love about this job is, like I said before, working with the aging demographic, and so now it’s like I have 3500 grandparents, which is awesome.

I really love making a difference in people’s lives. I did not realize how much hearing loss affected people’s everyday life until I started working here and learning about hearing loss. We really take it for granted. So, when I know I am coming into work in the morning and that I’m going to make a difference in someone’s everyday quality of life, that’s just everything to me. I could not have a better job. The other thing I really love about my job is that we have an exceptional team here. We’re all on the same page, we all work with the same philosophy, which is great care to our patients all the time, every day, and that is the priority here. And, so working with a great team really helps make my job pleasurable and that I look forward to coming to every morning.

I hope you were able to learn some valuable information about me. I thank you for watching this video and learning about me and Now Hear This Audiology, and I hope to see you sometime soon in our clinic!”